Managed Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a client. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades, and has proven to be an inefficient solution.
Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship. This strategic method is intended to improve operations and cut expenses.
With Systems Solutions’ Managed Services, you can have access to support of all your on-site hardware and software, in addition to the constant securing of your data and network. Systems Solutions keeps your people working in your business rather than on the business.